HedgeQ

Introduction

This document constitutes the agreement between you, the site user / all clients (“you”, “your”) and us, operators of HedgeQ.com (“us”, “we” “our”).

In reading the content of this site (HedgeQ.com, “the site”, “this site”), using the TradeHQ application, depositing or withdrawing funds with us, placing trades or making any other financial transaction with us including communicating with our helpdesk or other staff, you explicitly accept the terms contained herein. If you do not, then please close your browser and do not return to the site, and/or uninstall the TradeHQ application.

These terms and conditions are subject to periodic updates by us. In accepting these terms and conditions you acknowledge that it is your responsibility to ensure that you are familiar with, and agree to, the terms and conditions as they may change from time to time. Future amendments to the terms and conditions will take effect immediately.

User’s Responsibility

You are responsible for every transaction made through your account, whether it was made by you or any other person who gained access to your account. Protect your password and always log out after use.

It is your responsibility to ensure that you are acting in accordance with the terms and conditions contained herein. You acknowledge that we are not obligated to check whether users are using our service in accordance with this agreement, as updated from time to time.

Laws regarding financial trading vary throughout the world, and it is your responsibility to ensure that you fully understand and comply with any laws and/or regulations in your country.

Risk Warning

All speculative financial activity bears a risk of financial loss. The products sold on HedgeQ.com using the TradeHQ platform are no exception. We strongly recommend that you do not risk funds that you cannot afford to lose in full as the loss of any trade could result in the loss of 100% of the investment paid for that trade.

The financial markets are often highly volatile and the products sold on this site are, by their nature, volatile. Your risk is always limited to a maximum loss of the investment made for the trade.

It is up to you to determine how suitable the trades offered on this site are for you. We respect every client’s right to make their own decision in this regard but caution that trading in such contracts carries a high degree of risk to your capital. We accept no liability for any cost, damage, loss, harm or other negative externalities that may result as a consequence of your use of this site, the TradeHQ application, or purchase of the products sold by us.

If you are in any doubt, please, seek professional advice.

Determination Agency

You accept that we are the only determination agent in deciding whether a trade has been successful or not. Our data is the only data which will be used in making such a decision and you agree that, even if our data varies from that which you obtain from your own sources, profit and loss decisions based on our data are final and binding. Should you disagree with the outcome of a trade you must contact us within 24 hours of the trade’s expiry if you wish us to verify the outcome.

The price which will be used to determine the outcome of a trade will be the tick we receive at the expiry time of the trade. Should there be no tick at the exact time of expiry; the last tick prior to expiry will be used to determine the outcome.

The market price for the purpose of trade pricing is the price that we determine plus any spreads specified and any disputes as to the price of the underlying on which a trade is placed will be resolved by us at our sole discretion.

Intellectual Property

You agree that all copyrights, images, trademarks, computer code, pricing algorithms, communications from us to you and any other material which might reasonably be deemed to constitute intellectual property may not be reproduced without our written consent.

The lack of a copyright symbol on any aspect on this site does not confer the right to reproduce it in any context, nor does it negate our right to assert intellectual property rights over it.

Our Data

Our prices are not the precise market price as they are generated as a function of our supply/demand algorithms. Accordingly we do not recommend that you use our price feeds for your other trading or investment activity. We make no guarantee as to the maximum deviation of our asset prices from those on any market.

In accessing the site you agree not to capture and store a history reference prices or other data that we may stream to your computer from time to time.

Source Code

You agree that all computer programming code that we distribute over the Internet remains at all times our intellectual property. You warrant that in accessing this site you will not use any of our programming code for any commercial or other purposes and will limit your use to the purpose intended by us, namely the direct procurement of the trading services offered.

Documentation Requirements

In certain circumstances we may require verification of identity and/or an address in order for us to comply anti-money laundering laws. The following are considered acceptable forms of verification documentation. Identity (must be valid):

• 1.Current valid “full” passport; or
• 2.Provisional or full (photo) driving license; or
• 3.Government issued National Identity Card (for some countries)

Address:

• 1.Copy of a recent tax or utility bill. The document must be no more than 3 months old. Mobile phone bills are not acceptable.
• 2.An account or credit card statement from a bank we recognize. The statement should be the most recent available statement. Statements featuring a “care of” address are not acceptable. Non-bank cards, including gym cards, store cards and student cards are not acceptable.
• 3.A recent mortgage statement from a lender known to us.

In cases where fraud is suspected we may insist that such documents are authenticated by a notary public.

Privacy

Your privacy is important to us and we take considerable steps to protect your personal and financial data. We will never distribute or sell your information to any third party and will only distribute it to companies requiring it for payment processing or our identity verification purposes.

Confidentiality

You agree that any instruction or communication transmitted by you or on your behalf through your account to our website or by email is done at your own risk. You agree that any instructions which we may reasonably deem to have been sent by you (including any email, telephone conversation or other correspondence bearing your name as well as trading orders) will be acted upon by us. You acknowledge that we accept no liability for any cost, damage, loss, harm or other negative externalities that may result as a consequence of the use of any party, authorized or unauthorized, of your account. If your login details are lost or stolen and this results in any loss or other negative effect, you accept that we will not give any form of restitution.

You agree that we may use nickname along with profit and loss information on your Trade-off account for marketing purposes if we so choose. We will never use your full name for marketing purposes without your express written permission. You agree not to distribute or make public, in full or in part, any correspondence between you and us or to reproduce any of the content of this site in any format. This includes, but is not limited to, account statements, emails, letters, telephone conversations and facsimile transmissions.

Suspension of Services

From time to time we may suspend all or any services, with or without prior notice, for site maintenance, as a consequence of software or hardware problems, unusual market activity or for any other reason. Usually this will have no effect on your open trades. You acknowledge that this may occasionally happen and indemnify us from any responsibility relating to losses that may occur as a consequence of this.

In the event of a technical failure on our servers we reserve the right to cancel all affected trades. If this occurs we will reimburse you with your investment amount. Any gains or losses made on affected trades prior to the technical failure may be cancelled. You agree not to pursue any claim against us, or any other party, for gains that you would have made if the technical failure had not occurred.

You agree that we may suspend all services offered by us, including trading, access to our website, helpdesk or other services, at any time without prior notice. While we endeavor to maintain continuous service we make no guarantee that we will do so.

Cancellation of Services

You further agree that we may, at our sole discretion, suspend or close your account for any reason, without prior notice. Such a reason may be, but would by no means be limited to, one of the following.

• 1.Any activity which we believe may be illegal.
• 2.Suspected manipulation of, or insider trading on, the underlying markets on which trades are placed. Anyone suspected of either practice may be investigated by private investigators, commissioned to do so by us, have their account frozen and be reported to the appropriate legal authorities in their jurisdiction of residence and / or any other jurisdiction that we so choose.
• 3.The use of any legal or illegal systematic process to consistently gain a positive economic advantage over us. This includes, but is not limited to, hacking, attempted hacking, system abuse and continuously placing the same type of trade in a manner designed to give ongoing economic benefit as a consequence of a fault in our models.
• 4.Clients who operate from jurisdictions which we subsequently decide not to transact business in.
• 5.Abuse of gift policies, bonuses, special offers or other promotions. This includes, but is not limited to, the systematic placing of trades to gain an economic advantage from a bonus or other gift payment by the company to your account without taking what we would consider to be any real economic risk.>
• 6.Any ‘bad faith’ use of our bonus policy.
• 7.Abuse of our staff, computer systems or other assets.
• 8.Improper or illegal use of credit cards or other payment methods.

Trade Payouts and Reference Levels

You agree that all trade payouts and reference levels are decided by us. We use risk neutral probability, either through a closed form solution or an iterative simulation method to determine the levels at which we offer trades. These methods all include various assumptions with regards to market volatility, price, risk free interest rates, strike prices and other parameters. This calculation will include a bias in favor of the company.

We accept no liability for making errors and all payouts reference levels are final unless dictated otherwise by us.

Money Laundering

We uphold the highest standards in Anti-Money Laundering (AML) practices. We adhere to all applicable AML laws and take numerous precautions to ensure that criminal elements do not launder money through our business.

To this end we maintain strict withdrawal limits. You accept that you may not withdraw more than 2,000 US Dollars during any rolling 30 day period without first providing us with a copy of your proof of address and proof of identity documentation as detailed under “Documentation Requirements” above.

You accept that we may require additional documentation to verify your proof of identity and/or proof of address from you at any time, and that failure to respond to such a request from us within 24 hours may lead, at our sole discretion, to the suspension or closure of your account.

You accept that profits and any other account funds may only be paid to the account holder and not to any third party. We take reasonable steps to ensure that funds are only repatriated to the account holder, but the responsibility for ensuring that we are furnished with accurate information in this regard is yours. 

You accept that we reserve the right to freeze the funds in your account if, for any reason we suspect that you are using your account to launder money. 

Any client who attempts to chargeback a credit card payment in bad faith will have all account funds frozen for a potentially indefinite period of time. In such a scenario we reserve the right to seek restitution for trading losses which are unpaid as a result of such chargebacks.

Multiple Accounts

Only one account may be held per person. If we find you to be operating more than one account we reserve the right to suspend all your accounts pending an investigation and withhold your funds.

Account Limits

We may set a maximum number of trades in any 24 hour period from time to time. 

All trades have a maximum and a minimum stake. 

We may set a maximum number of open trades from time to time.

We determine the hours of business that we will accept trades.

We reserve the right to demand personal identification and proof of address in order that we may return funds to you if we, at our sole discretion, determine the value of your account to be too high.

We reserve the right to reject any attempted deposit of funds to any client account at our sole discretion. 

While we will endeavor to return funds to clients on demand, you acknowledge that we make no guarantee as to the amount of time it will take to do so.

Promotions, special offers and gift certificates

From time to time we may issue gift certificates or other cash incentives to our clients and / or prospective clients. These have no alternative cash value and are subject to the terms specified in that particular promotion.

In these circumstances, we will usually require that any funds added to an account as a consequence of such a promotion must be ‘churned’ a minimum number of times prior to withdrawal of the funds or, in some instances, any funds won with those funds. Please see the terms and conditions of specific promotions for details.

We reserve the right to withdraw any promotional offer from all or any person at any time.

You accept that we can send promotional material electronically from time to time, announcing news and special offers on HedgeQ.

Investment Advice

Nothing on this site, or any product sold or any communication that you may have with us, our staff, officers, associates or affiliates constitutes investment advice of any kind.

We accept no liability for any cost, damage, loss, harm or other negative externality that may result as a consequence of your use of this site or purchase of the products sold by us.

Force Majeure

We accept no liability for any losses that you may incur in the event of force majeure.

We accept no liability for any losses occurring as a result of any external intervention including, but not limited to, that of governments, law enforcement agencies, God, destruction of computer hardware or software (yours or ours) or destruction of computer networks.

While we endeavor to ensure the security of your financial and personal information, by using state of the art security systems and backing up data in more than one country, we accept no liability for losses arising as a consequence of the inaccessibility, loss or destruction of data.

While recognizing that it is unlikely that such an event will occur: in the event of a major act of war, large scale terrorist attack, nuclear event, rapid economic melt-down or natural disaster, as determined at our sole discretion, we reserve the right to freeze the system and mark each trade to market at the prevailing price before the event. We are not prepared to offer a forum on which people can profit from large scale disasters.

Erroneous pricing

In the event of trades being executed at prices that reflect erroneous inputs into our pricing models as a consequence of a technical error on our part, you accept that the transaction will, at our sole discretion, be deemed invalid.

If this should occur we will notify you of the cancellation of your purchase including where possible a brief description of the error which led to the occurrence. If you believe that trades are being mispriced, it is your duty to report this to us and not to attempt to gain any advantage as a result of the error. You agree that successful attempts by you to gain an advantage may result in action on our part to recover funds from you.

Transaction History

We store a complete history of all transactions, both financial and informational, made on the site. We reserve the right to store such information indefinitely or to purge it from our system at any time.

Client Requirements

In opening an account you certify that you are: 

• 1. at least 18 years of age, 
• 2. acting as a private individual, NOT on behalf of a corporation or partnership, 
• 3. able to bear the loss of 100% of funds that you deposit with us, 
• 4. are of sufficiently sound mind and financial experience to make the relevant decisions necessary in your capacity as a client and understand the risks that you undertake,
• 5. have read, understood and agree to the Terms and Conditions contained herein.

Termination

We, at our sole discretion, have the right to terminate your use of this website at any time and without prior notice, if we determine that you have breached any of the Terms and Conditions found in this document or for any other reason that we decide.